job details
Title:
Field Service Technician (HFC Power Supplies), Midwest
Location:
Midwest
Department:
Maintenance
Position type:
Full time
Open Date:
03/08/2020
Job Description:
We are seeking a Field Service Technician who will be required to perform both in shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
Role and Responsibilities:
• Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
• Interacts with all levels of people, both inside and outside the company.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Performs Preventative Maintenance inspections of customer’s batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
• Installs equipment at customer's facility to ensure full functionality according to specifications.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
• Other duties may be assigned
Qualifications and Education Requirements:
To perform the Field Service Technician job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous experience working with hand and power tools.
• Previous customer service experience in field support.
• Able to perform basic math and solve simple equations.
• Must be able to work flexible hours and respond to after hour service calls when required.
Driving Requirements
• Able and willing to travel to customer sites.
• Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Must be at least 21 years of age to drive a company vehicle.
• Able and willing to operate a forklift.
• Able and willing to travel up to 75% of the time.
• Able and willing to do overnight travel when required.
General Job Requirements
• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position requires working in an Outside Plant environment. Therefore, expect varying working conditions.
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